Terms & Conditions

1. Parties & Scope

These Terms and Conditions govern all charter flights, helicopter services, and related ground support arranged by JETCAB S.A. de C.V. (“JETCAB,” “Carrier”) based at Toluca International Airport (AIT), México. By requesting a quote, making a booking, or boarding a JETCAB-operated aircraft, you (“Client,” “Charterer”) agree to these terms in full.

2. Booking & Confirmation

A charter is confirmed only upon receipt of a signed Charter Agreement and the applicable deposit (minimum 50% of the total charter price, or 100% for bookings made within 72 hours of departure). JETCAB reserves the right to decline any booking at its sole discretion.

Verbal confirmations, WhatsApp messages, or email correspondence do not constitute a binding contract until the formal Charter Agreement is executed.

3. Prices & Payment

• All quoted prices are in US Dollars (USD) or Mexican Pesos (MXN) as specified, excluding applicable Mexican taxes (IVA 16%) unless stated otherwise.
• Prices cover the aircraft, crew, standard catering, and ground handling at the departure FBO (Toluca AIT).
• Additional charges may apply for: landing fees at destination, overflight permits, international navigation fees, after-hours handling, extended ground time, extraordinary catering, and crew overnight expenses.
• Payment methods: wire transfer, major credit cards, USDC/BTC cryptocurrency (1% processing fee), and JETCAB Jet Cards for pre-qualified clients.

4. Cancellation Policy

The following cancellation schedule applies to confirmed bookings:

• More than 72 hours before departure: Full refund, no charge
• 48–72 hours before departure: 25% cancellation fee (75% refund)
• 24–48 hours before departure: 50% cancellation fee
• 12–24 hours before departure: 75% cancellation fee
• Less than 12 hours before departure: 100% charge, no refund

For the complete refund methodology, timelines, and force majeure provisions, see our Cancellation Policy.

5. Operational Responsibility

JETCAB operates all flights under DGAC (Dirección General de Aviación Civil) certification, in compliance with Mexican Aeronautical Civil Regulations (RCFAC) and applicable ICAO standards. The aircraft commander has final authority over all operational decisions, including departure times, routing, and passenger conduct.

Departure times are estimates. JETCAB will make every reasonable effort to depart and arrive on schedule but shall not be liable for delays caused by weather, air traffic control, mechanical requirements, customs, immigration, or other factors beyond its control.

6. Passenger Conduct & Safety

• All passengers must present valid government-issued photo identification before boarding.
• For international flights, valid passports and applicable visas are required. JETCAB is not responsible for denied entry at destination.
• Passengers must comply with crew safety instructions at all times.
• JETCAB reserves the right to refuse carriage to any passenger who poses a safety risk, is under the influence of substances, or whose conduct may endanger other passengers or crew.
• Carriage of prohibited items (weapons, controlled substances, hazardous materials) is strictly forbidden and subject to civil and criminal liability.

7. Liability Limitations

JETCAB maintains comprehensive aviation liability insurance as required by Mexican law. Our liability for personal injury or death is governed by the Mexican Aviation Law (Ley de Aviación Civil) and applicable international conventions. Our liability for lost or damaged baggage is limited to MXN $5,000 per passenger unless additional declared value is agreed in writing prior to departure.

JETCAB is not liable for indirect, consequential, or punitive damages including missed business meetings, events, or connections, regardless of cause.

8. Force Majeure

JETCAB shall not be in breach of these terms if unable to perform due to acts of God, natural disasters, governmental actions, strikes, pandemics, war, airspace closures, or any other event beyond JETCAB’s reasonable control. In such cases, JETCAB will refund any amounts paid for the affected service less actual costs incurred.

9. Governing Law & Disputes

These terms are governed by the laws of the United Mexican States. Any dispute arising from these terms or a charter arrangement shall first be submitted to good-faith mediation. If unresolved, disputes shall be submitted to the competent courts of the city of Toluca, Estado de México, México, with the parties expressly submitting to their jurisdiction.

10. Contact

Questions about these terms: fly@jetcab.mx · WhatsApp +52 729 108 1200